Terms & Delivery

All payments to this site are made through PayPal. Please contact us if you do
not have a PayPal account at hello@phoebejewellery.co.uk or +447862232007

All the jewellery on this site is handmade to order so please allow up to a week for delivery or longer at times of high demand. If you need something in a particular hurry please get in touch and we will do our best to meet your needs.
Prices for delivery:
UK Royal Mail special delivery:      £5
European signed for delivery :        £8
International signed for delivery:  £10

We really hope that you are happy with your jewellery but if for any reason you wish to return it please do so within 14 days for a refund or 28 days for an exchange.
Returned items must be in the condition you received them in and must be returned in original packaging. A full refund minus postage, will be made on return of the jewellery and only to the original credit card used to pay for the item. Returns can not be accepted on any items that have been designed and made as a one-off, unless otherwise agreed. Delivery charges would only be refundable if goods were faulty. Please allow 7 days for the refund to be processed.

Please note:
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Items may vary slightly from the images on this site as they are handmade and often incorporate natural materials such as wood, meaning each piece is unique.

All Phoebe Jewellery arrives beautifully packaged in a little black box with the Phoebe logo embossed in silver. These are made from recycled card and sourced from a UK supplier.

Some common questions and answers:

Q: Will the wood stay looking lovely? 
A: Yes, in fact the wood loves being next to the skin and it tends to darken slightly with age and wear which we think adds to it’s beauty. The wood will benefit from being treated to a coat of oil such as linseed or coconut from time to time but please note, this can darken it the first time. Do not let the
wood to get wet and also avoid contact with perfumed products.

Q: How do I clean my silver jewellery without effecting the wood?
A: To clean the silver, we advise using a silver cloth. If stored correctly and not allowed to dry out, you can use your silver cloth again and again and it’s great for shining the silver up as good as new!

Q: What is gold vermeil? 
A: This is a heavy gold plate over sterling silver and it is generally thicker than what is referred to as gold plate. We use three microns or more of 18 carat gold over silver. Although 3 microns is considered generous, it can still wear off over
time on pieces that take more wear (especially with rings and bracelets). If this happens and you do not like the appearance of the silver underneath, please feel free to get in touch for the cost of re-plating.