FAQ, Delivery & Returns, Sustainability


All payments to this site are processed by PayPal but you do not need a to have a PayPal account to use this payment system.


All Phoebe Jewellery arrives beautifully packaged in a little black box with the Phoebe logo embossed in silver. These are made from recycled card and sourced from a UK supplier. We send your order out to you in recyclable envelopes that do not contain plastic.


All Phoebe Jewellery is made in my Lewes workshop from recycled sterling silver or gold which is supplied by three UK companies: 

Cookson Precious Metals in Birmingham who supply 100% recycled gold and recycled Ecosilver.

Vipa Designs Ltd in Melton Mowbray who cast using 100% recycled silver and gold. 

Curteis in Shropshire who manufacture recycled silver chain.

We do all yellow gold plating in our own workshop and outsource all rose gold plating to D&M in Birmingham who specialise in Fair Trade plating.

We sustainably source all of the wood used in our jewellery which mainly comes from off cuts from a local wood turner or recycled furniture.


All the jewellery on this site is handmade to order and lead-times for each item can vary so please allow up to a week for delivery or longer at times of high demand. If you need faster, please get in touch and we will do our best to meet your needs.

Prices for delivery:

The delivery price will automatically be added to your order at the checkout. The prices are as follows:

UK Royal Mail special delivery:      £7

European signed for delivery :        £10

International signed for delivery:  £12


We really hope that you are happy with your jewellery but if for any reason you wish to return it, please do so within 14 days for a refund or 28 days for an exchange.

Returned items must be in the condition you received them in and must be returned in original packaging. A full refund minus postage, will be made on return of the jewellery and only to the original credit card used to pay for the item. Returns can not be accepted on any personalised or bespoke piece that have been made for you unless otherwise agreed. Delivery charges would only be refundable if goods were faulty. Please allow 7 days for the refund to be processed.

Please note:

Items may vary slightly from the images on this site as they are handmade and often incorporate natural materials such as wood, meaning each piece is unique.

Some common questions and answers:

Q: Will the wood stay looking lovely? 

A: Yes, in fact the wood loves being next to the skin and it tends to darken slightly with age and wear which we think adds to it’s beauty. The wood will benefit from being treated to a coat of oil such as linseed or coconut from time to time but please note, this can darken it the first time. Do not let the

wood to get wet and also avoid contact with perfumed products.

Q: How do I clean my silver jewellery without effecting the wood?

A: To clean the silver, we advise using a silver cloth. If stored correctly and not allowed to dry out, you can use your silver cloth again and again and it’s great for shining the silver up as good as new! To really clean the chain, we recommend a silver dip which can be bought from most jewellery shops. Just follow the instructions on the pot and take care not to allow any of the parts with wood to have contact with the liquid. Feel free to email us for more information or advice on this.

Q: What is gold vermeil? 

A: This is a heavy gold plate over sterling silver and it is generally thicker than what is referred to as gold plate. We use three microns or more of 18 carat gold over silver. Although 3 microns is considered generous, it can still wear off over time on pieces that take more wear (especially with rings and bracelets). If this happens and you do not like the appearance of the silver underneath, please feel free to get in touch for the cost of re-plating.