Privacy Policy

Effective date: 27th August 2025

At Phoebe Jewellery, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and look after your data when you visit our website or purchase from us.

1. Who we are

Phoebe Jewellery is based in Lewes, East Sussex, United Kingdom. We are responsible for the personal information you provide to us.

If you have any questions about this policy, email us at hello@phoebejewellery.co.uk.

2. Information we collect

We may collect:

• Contact details – name, email, phone number, billing/shipping address
• Order details – items purchased, payment information (processed securely via Stripe; we do not store card details)
• Website data – IP address, browser type, cookie information, browsing behaviour
• Communication history – emails or messages exchanged with us

3. How we use your information

Purpose

Processing and delivering your order

Handling queries and customer support

Marketing emails (if you’ve opted in)

Improving the website and user experience

Data used

Contact details, order info

Contact details, communications

Name, email address

Cookies, analytics data

Legal basis

Contract performance

Legitimate interests

Consent (withdrawable at any time)

Legitimate interests

4. Sharing your information

We share your data only with trusted third parties, and only what’s necessary:

• Payment processing: Stripe and Paypal
• Delivery: Royal Mail
• Website hosting & IT support providers

We do not sell or rent your data.

5. International transfers

Some service providers may store or process your data outside the UK (for example, on cloud servers). Appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.

6. Data retention

We keep personal information only as long as needed:

• Order and contact details are generally kept for up to 6 years for tax and accounting purposes
• Marketing data is retained until you unsubscribe or withdraw consent
• Website logs and cookies are kept for shorter periods

7. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Ask us to delete your data
• Restrict or object to certain types of processing
• Withdraw consent
• Request data portability

To exercise these rights, email hello@phoebejewellery.co.uk. You may also contact the ICO at ico.org.uk.

8. Cookies

See our Cookie Policy for details on how we use cookies.

9. Changes to this policy

We may update this policy from time to time. Changes will be posted here with a revised “Effective date.”

📌 Contact
Questions about privacy? Email hello@phoebejewellery.co.uk